Must be requested within 30 days from the day of delivery
The item must be new, unused, unassembled, and in original packaging
Buyer pays return shipping cost
30% Restocking fees apply, due to manufacturer charges
Returns must include an RMA# (provided by us)
Products must be shipped back to us(tracking MUST be shared with us for a refund)
Refund will be processed as soon as the item is received and verified in the warehouse
To start a return, please send an email to returns@wheelchairempower.com or call us at (800) 721-7116
EXCHANGES
Exchanges will be treated as a standard return (as above)
A new order can be placed for another product.
CANCELLATIONS
Can take up to 24 hours to confirm a cancellation
Full refund only if the product has not been processed by the manufacturer for shipment.
Cancelations for back ordered items must be made within 7 days of the original transaction for a full refund. If outside the 7 days - customers are responsible for credit card processing fees
If the product has shipped, cancellations will be treated as a standard return (see above)
To Cancel an order, please send an email to returns@wheelchairempower.com or call us at
(800) 721-7116
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