Shipping Policy

At Wheelchair Empower, we are dedicated to ensuring your products are delivered in a timely and efficient manner. We work with trusted shipping partners to provide reliable delivery services across the country. Please review the following details regarding our shipping process:

1. Shipping Timeframes

All orders are processed within 1-2 business days. Once your order has been processed and shipped, you will receive an email with tracking information. Estimated delivery times vary depending on the product and destination, but most orders are delivered within 5-14 business days.

2. Shipping Carriers

We use a variety of carriers, including FedEx, UPS, and First Class Priority Mail, to ensure fast and secure deliveries. The carrier used for your order will depend on the size and weight of the product, as well as the shipping destination.

3. Shipping Costs

We offer FREE shipping on all orders within the contiguous USA (lower 48 states). excluding Alaska and Hawaii. For international shipping, we currently do not offer international services.

4. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical street address during checkout to ensure prompt delivery.

5. Damaged or Lost Shipments

If your item arrives damaged or you believe your shipment is lost, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.

6. Delayed Shipments

While we strive to deliver all orders on time, certain delays may occur due to weather conditions, holiday schedules, or unforeseen events. We will notify you as soon as possible if there is a delay in processing your order.

7. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress until it reaches your delivery address.